L4 Mixte : présentiel / à distance

Building Strong Relationships Between Parents and Staff is a short professional development course focused on strengthening the partnership between schools and families, with the shared goal of supporting student success.

The training is based on the principle that effective collaboration between parents and education staff is essential to the school journey of children and adolescents. It offers participants practical communication strategies as well as a clear, actionable framework for involving parents in a professional, constructive, and supportive manner.

Throughout the course, participants are guided to build confidence in their interactions with parents and to adopt a solution-oriented approach that fosters trust, clarity, and cooperation.

More specifically, the course helps participants learn how to conduct effective meetings with parents, structure discussions professionally, and manage sensitive conversations more easily and with greater confidence.

It also addresses the need to support parents beyond the meeting itself, by helping them make informed decisions and implement effective strategies at home to better support their children's learning and development.

The course's practical content focuses on several key areas of competence: conducting constructive and productive meetings with parents, professionalizing communication between parents and the school, managing emotionally charged or difficult conversations, and guiding families in their role as educational partners.

The educational aim is clearly practical: the course equips participants with tools they can use directly in their daily professional practice when working on parent-school relationships, from routine communication to more delicate situations requiring mediation and tact.

By the end of the course, participants should have a better understanding of how to create constructive partnerships with families and contribute to a more collaborative educational environment centered on student success and well-being.

Develop communication skills that strengthen collaboration between parents and educational staff.

Learn a clear framework for leading effective and constructive parent meetings.

Adopt a professional, confident, and solution-oriented approach in exchanges with parents.

Help parents make informed decisions and implement effective strategies at home.

Develop practical know-how to conduct constructive and productive meetings with parents, structure and professionalize communication between the school and parents, handle sensitive, difficult, or emotionally charged conversations, and guide parents in supporting their children's learning and development at home.

This short course is designed for educators, teaching staff, and school professionals who interact with parents and families in an educational context.

It is particularly relevant for professionals who wish to strengthen their communication skills, improve the quality of exchanges between parents and the school, and feel more at ease when addressing sensitive or complex family situations.

This training is suitable for participants working in schools or educational settings who want practical tools to build stronger and more constructive partnerships with families in order to support student success.

The training is delivered as a short practical module focused on strategies that can be applied immediately to communication between school and family.

It emphasizes professional communication frameworks, concrete methods for conducting meetings with parents, and practical approaches to managing sensitive interactions constructively.

The course prioritizes a hands-on, operational approach aimed at helping participants transfer what they learn directly into their everyday professional practice.

Depending on the delivery format, the session may take place by videoconference or in person, offering some flexibility in how the educational activities are experienced.

The training is designed to encourage reflection on real school situations, with strong attention to building confidence, solution-oriented approaches, and collaborative communication with families.

• Construire une relation de confiance avec les familles
• Renforcer la communication entre l’école et les familles
• Conduire des réunions parents efficaces et constructives
• Adopter une posture professionnelle et orientée vers les solutions
• Gérer des conversations sensibles avec tact et assurance
• Accompagner les parents dans leur rôle de partenaires éducatifs

Delphine Metge-Toppin is a Franco-British English teacher and former deputy head within the French Catholic education system.

She has extensive experience in teaching, educational leadership, and team management, and has supported a wide range of complex school situations involving both students and their families.

Her professional background has enabled her to develop strong expertise in parent-school communication, mediation, and the management of sensitive situations. She trains educators to build effective partnerships with families, conduct difficult conversations, and promote collaborative approaches that support student success.